Cleaning FAQ’s | Merec Cleaning

Q. Why should I hire Merec Cleaning instead of an individual cleaner?

A. There are actually a number of important reasons why hiring a service such as Merec Cleaning is preferable to hiring most individual cleaners:

We do the hiring, background checking, time-keeping, payroll, etc. With an individual you would be responsible for keeping track of those aspects of having a house cleaner.
Why would you want to worry about reporting and paying social security and employer taxes, or withholding and remitting employee taxes? If an individual is not doing these things as required by law, YOU may be held accountable for violating the law. Why would you want that responsibility?
Merec Cleaning is a licensed, bonded and insured cleaning company. In the majority of cases, individuals are not.
Merec Cleaning carries workers compensation and disability insurance, reducing your liability for injuries. Individuals are not required to carry these types of coverage’s and typically do not.
We also maintain a janitorial service bond which provides indemnity for employee theft, fraud or dishonesty.
Merec Cleaning always has a back-up who is fully trained” just in case” your regular cleaning tech is unavailable. If you hire an individual that will most likely not be the case!
We send our teams out uniformed and in company vehicles so you AND your neighbors always know who is coming and going.

Q. How often should I have my home cleaned?

A. When determining the frequency of your cleanings you will need to consider several factors to include: the size of your home, your lifestyle (traffic), the number of people living in your household (kids/pets) and of course your budget! The most common frequency is bi-weekly service, although many of our clients require weekly service while others are able to maintain their homes with monthly service. Typically, a busier home requires more frequent service. We generally recommend a deep-cleaning at least once a year.

Q. Are you insured and bonded?

A. Yes. We maintain adequate insurance to cover all areas of our business, including general liability, product liability, and automobile insurance. As an employer we maintain workers compensation and disability insurance for our employees in the event they are injured on the job or become unable to work due to medical reasons. We also maintain a janitorial service bond which provides indemnity for employee theft, fraud or dishonesty. Together, these policies provide financial protection for our clients, our employees, and the general public.

Q. Are your services guaranteed?

A. Yes, our services are 100% Satisfaction Guaranteed! If for any reason you are dissatisfied with any aspect of your cleaning experience, simply contact us within 24 hours of your cleaning and let us know where we went wrong. We’ll work with you to schedule a convenient time to come back to your home (normally within 24 hours) and re-clean any deficiencies free of charge. Currently, we do not offer a money-back guarantee.

Q. Who do you send to clean my home?

A. Merec Cleaning technicians are our employees. We do not utilize independent or subcontracted technicians. All employees are screened with the utmost care to insure a good fit with our company, our clients and their team members. We only hire those individuals who are eligible to work in the United States and possess the required skills, experience, and references to become a part of our team environment. We verify all applicant information and perform credit, motor vehicle, and criminal background checks prior to hiring. The team will always have a Quality Control Supervisor present who is English speaking to communicate with the homeowner and the team. If a supervisor is not available the Owner will be on site while the team cleans!

Q. How many people will clean my home?

A. Merec Cleaning typically sends a team of 3-4 technicians to every cleaning. Initial cleanings and the cleaning of homes larger than 4000 sq. ft. typically require 4-5 team members while smaller homes may only require 2 technicians. We schedule our crews based on the number of cleanings scheduled for the day and the size of the homes.

Q. Will I always have the same cleaning technician(s)?

A. Within reason, you will always have the same cleaning technicians cleaning your home. This allows you the opportunity to become familiar with those accessing your home and to allow our technicians the ability to become familiar with your home and your cleaning preferences. Merec Cleaning strives to maintain its employees and minimize employee turnover so you have the comfort of knowing who will be in your home week after week.

Q. How long does it take to clean my home?

A. It depends on the size of your home, the type of service being performed, and the overall level of cleanliness. Initial and deep cleaning services take three times as long as a routine cleaning. To receive a more accurate estimate of the time required to clean your home, simply give us a call to schedule a FREE in home estimate!

Q. How much does Merec Cleaning charge for their services?

A. The price of your cleaning is based on the square footage of your home the type of cleaning you prefer, the general cleanliness and organization of your home, and the frequency of service you choose. We provide a FREE in home estimate to all prospective customers to insure accurate pricing for your home and budget!

Q. Do I have to be home during the cleaning?

A. No. Most clients prefer not to be home when we clean! We do ask that you be present for the Initial Cleaning, so that you can meet our cleaning technicians, show them around your home, and make them aware of any cleaning preferences or special requests you may have. We also ask owners to check the home when the Initial Cleaning is complete to make sure you are satisfied with our service. Other than that, whether you’re home or not when we clean is entirely up to you!

Q. How do I arrange access for you if I’m not home?

A. We suggest that you do one of the following:

Provide us with a key to keep in our key safe
Leave a key for us in a specific location
Provide us with a code for your garage door
Leave a door unlocked
Leave a key with a neighbor or building manager

Q. Do I have to provide any cleaning equipment or supplies?

A. No. Merec Cleaning equips all of our cleaning technicians with the tools, equipment and products necessary to effectively complete each job. We provide the vacuums, mops, dusting equipment, cleaning cloths, and cleansers, so you don’t have to worry about purchasing anything or having other people use your stuff. If you have a specific product you prefer us to use, that we do not carry, we are more than happy to accommodate that preference. All you need to do is leave the product out for us to use at every visit.

Q. Is there anything I should do to prepare for my cleaning?

A. In order for Merec Cleaning to be as efficient as possible, we ask all of our customer to remove any clutter (dirty clothing, toys, paperwork, etc.) prior to our arrival. While we do offer minimal organization in each home we clean, we do ask customers to be as organized as possible to reduce the labor cost associated with our cleaning which in turn keeps cost down for you! Besides, an organized and clean home reduces unnecessary stressors for you and your family!